Cancelling skyq

Channel Hopper

Suffering fools, so you don't have to.
Staff member
Joined
Jan 1, 2000
Messages
35,536
Reaction score
8,554
Points
113
Age
59
Website
www.sat-elite.uk
My Satellite Setup
A little less analogue, and a lot more crap.
My Location
UK
A customer not far from here has given up on their SkyQ equipment after they have been let down five times by the installation team coming out to fix issues.

They are just inside their contract but will cancel on the day it expires.

Will the SkyQ box allow them to view Free To Air stuff once the contract is up or does it become a doorstop ? They have no real interest in the recordings on the drive.

Thanks in advance
 

Analoguesat

Administrator
Staff member
Joined
Jul 26, 2003
Messages
50,739
Reaction score
11,221
Points
113
Location
Scottish Borders
My Satellite Setup
TM 5402HD
Sky+ UK.
My Location
Scottish Borders
It has to be returned to Sky. They will get hit with a none return fee if they dont send it back.
 

jeallen01

Specialist Contributor
Joined
Oct 12, 2003
Messages
6,674
Reaction score
2,630
Points
113
My Satellite Setup
See Signature
My Location
Somewhere in England (possibly?)!
They rent, not own, the box, and so it will have to be returned to/collected by SKY when their contract expires.
 

Channel Hopper

Suffering fools, so you don't have to.
Staff member
Joined
Jan 1, 2000
Messages
35,536
Reaction score
8,554
Points
113
Age
59
Website
www.sat-elite.uk
My Satellite Setup
A little less analogue, and a lot more crap.
My Location
UK
A bit of a catch22, since they had arranged for the system to be sorted, being let down four times before I was on site this afternoon. If Sky had turned up today they would have handed the box over.

Looks like I will be installing a quad LNB this weekend then (they have a satellite enabled TV in both rooms)
 

rs100

Member
Joined
May 12, 2020
Messages
59
Reaction score
9
Points
8
Age
43
My Satellite Setup
CM 1.0 DISH
My Location
UK
A customer not far from here has given up on their SkyQ equipment after they have been let down five times by the installation team coming out to fix issues.

They are just inside their contract but will cancel on the day it expires.

Will the SkyQ box allow them to view Free To Air stuff once the contract is up or does it become a doorstop ? They have no real interest in the recordings on the drive.

Thanks in advance

Well when I cancelled my sky q 2tb box all the FTA stuff still worked they sent a box to return it I did not they billed me around £300 for it not long after
 

WHATAGOAL1

Member
Joined
May 25, 2008
Messages
264
Reaction score
160
Points
43
Age
74
My Satellite Setup
2.4, 1.8channelmaster, tm5402, tech1500, db920
My Location
Leic
tell them to collect it, they won't bother

And if they do bother to try, be out 4 times.
 

rolfw

Believe it when I see it Admin.
Staff member
Joined
May 1, 1999
Messages
38,292
Reaction score
1,615
Points
113
My Satellite Setup
Technomate 5402 HD M2 Ci, DM7000s, Transparent 80cm Dish, Moteck SG2100 DiseqC motor, lots of legacy gear. Meters: Satlook Digital NIT, Promax HD Ranger+ spectrum analyser.
My Location
Berkshire
tell them to collect it, they won't bother

And if they do bother to try, be out 4 times.
The Q boxes are not like the older boxes, Sky will not forget about them.
 

rs100

Member
Joined
May 12, 2020
Messages
59
Reaction score
9
Points
8
Age
43
My Satellite Setup
CM 1.0 DISH
My Location
UK
The Q boxes are not like the older boxes, Sky will not forget about them.
Thats very correct I thought they would forget about mine but about a month after them sending me returns packaging I was billed for it
 

satelliteman

Administrator
Staff member
Joined
May 7, 2007
Messages
12,039
Reaction score
387
Points
83
My Satellite Setup
See signature
My Location
Northants, Midlands UK & Lanzarote, Canary Islands
Loads of Q boxes on eBay, new and used.
 

jeallen01

Specialist Contributor
Joined
Oct 12, 2003
Messages
6,674
Reaction score
2,630
Points
113
My Satellite Setup
See Signature
My Location
Somewhere in England (possibly?)!
Loads of Q boxes on eBay, new and used.
Had a look and that's very true, and I wonder why people are selling them - some claimed to have never been used!

Then again, I also wonder if anyone who buys one of those can actually get Sky to authorise it to be used at any less cost than taking out a new contract for themselves (under which they would have got the box/boxes anyway!)?

OTOH, to what other uses could anyone put such boxes if SKY won't authorise them?

PS: could the answer to the last question be "To put back on ebay sell to some other unsuspecting mug at an even higher price?"o_O
 
Last edited:

rs100

Member
Joined
May 12, 2020
Messages
59
Reaction score
9
Points
8
Age
43
My Satellite Setup
CM 1.0 DISH
My Location
UK
Had a look and that's very true, and I wonder why people are selling them - some claimed to have never been used!

Then again, I also wonder if anyone who buys one of those can actually get Sky to authorise it to be used at any less cost than taking out a new contract for themselves (under which they would have got the box/boxes anyway!)?

OTOH, to what other uses could anyone put such boxes if SKY won't authorise them?

PS: could the answer to the last question be "To put back on ebay sell to some other unsuspecting mug at an even higher price?"o_O

Really they are stolen as they remain the property of sky they only become yours after you get billed for non return a they are no use only for fta tv but you can not record them, With the 1tb and 2tb boxes I had I found the video quality inferior to the build in tuner on my lg tv putting it in bbc hd and going between the two was a big difference
 

robertson22

New Member
Joined
Aug 10, 2020
Messages
4
Reaction score
0
Points
1
Age
41
My Satellite Setup
Sky Q
My Location
North Yorkshire
I was billed for a faulty Q box when I failed to return it, manage to get it sorted in the end.
 
Top