Help Required Motor does not move

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You have to manually set the positions, so you need to exit the configuration mode menu and look for the positioner menu.
Can you please post pictures of the rest of the menu options, in the tuner menu.
I'm running Open Black Hole, which probably has different options.

Thank you for trying. Here is picture of the rest of the settings .. but they have (I M O) no interest ... I have chosen yes to show you what is inside the option, but normally I have it to no.

The second picture is the positioner menu where I can programme settings for satellite. But I have also the option to move the motor manually east and west. And on the picture I have pressed the red button to move west, but the motor does not move ... not at all.
 

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Terryl

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What happens to the red, green, yellow and blue at the bottom if you select the "Fine Movement" option???

These should be your "East" West" "Jog/Move", and "Stop" option buttons on your remote, all they say now is "Stop".

You select the "East" or "West" button and then the "Jog/Move" button, hit the "Stop" button to quit the East/West movement selection.

In your photos these button options are not labeled, so something may be setup wrong in the motor settings.
 

Mickha

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My menu options are different, but you should have the option of manually moving the motor East/West, using the buttons, on your remote.
menu1.jpg menu2.jpg menu3.jpg menu4.jpg
 

a33

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Some tests:

If you set voltage higher (Oget spanding), does it move?
(While testing motor movement, I would leave the voltage higher.)

If you set a value in Ga til 000.0 ost (in your last screen picture), for instance 005.0, does it move?

If you disconnect LNB, does it move with disconnected LNB?

BTW:
The H7S seems to need a plugin for motor control: Zgemma h2s motorised setup
Could that also be the case with the h9s?

greetz,
A33

Hope I write your language well enough for you to understand...

PS Did you also follow this procedure? zgemma usals setup guide
 
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What happens to the red, green, yellow and blue at the bottom if you select the "Fine Movement" option???

These should be your "East" West" "Jog/Move", and "Stop" option buttons on your remote, all they say now is "Stop".

You select the "East" or "West" button and then the "Jog/Move" button, hit the "Stop" button to quit the East/West movement selection.

In your photos these button options are not labeled, so something may be setup wrong in the motor settings.

What you have missed in the picture is, that that "Status" is "Moving West" .. Picture is taken when the motor was supposed to move.
I have the buttons you are referring to, but no matter what I press the motor is not moving.
 

Mickha

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Have you loaded anything else, including a channel list, prior to trying to get the motor working?
There are two things you can try:
1. Re-make the cable connections, I realize it might work, on your other receiver, but it might not be able to work correctly on this receiver.
2. Re-load your image, or a different image, try not to configure anything, in the initial set up, apart from selecting the TV connection, then try setting up the tuner, in advanced mode, using Diseqc 1.2, selecting no, for Usals, and try moving your motor East/West.
I thought the problem might be related to having your LNB connected to the wrong tuner input, but on checking your receiver seems to have only 1 LNB in and a loop through.
 
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Some tests:

If you set voltage higher (Oget spanding), does it move?
(While testing motor movement, I would leave the voltage higher.)

If you set a value in Ga til 000.0 ost (in your last screen picture), for instance 005.0, does it move?

If you disconnect LNB, does it move with disconnected LNB?

BTW:
The H7S seems to need a plugin for motor control: Zgemma h2s motorised setup
Could that also be the case with the h9s?

greetz,
A33

Hope I write your language well enough for you to understand...

PS Did you also follow this procedure? zgemma usals setup guide

The short answer is NO ... Higher Voltage .. setting position manually in motor options and press GOTO ... nothing works.

I found the plugin .. it is for controlling the motor with other settings. But there is nothing I know anything about and the plugin is not needed to use/move the motor. I think the plugin is made for tweaking the motor ... not for making it run.

Yes I have tried with and without LNB and I have also followed the setup guide you are referring to.

I think this receiver is out of order .. Of all the ways I have tried to configure Tuner ... none of them worked .. And even if I do something completely wrong, then it should be able to move the motor with the motor menu where I manually can move from east to west .. but in that menu there is nothing that even remotely makes the motor move.

So .. back to the dealer I think ....

If not someone in here actually has the same equipment and knows how to operate it.
 

a33

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All 'normal' things are tried, I would say, indeed.
I know there are two types of commands for GotoX, where motors respond to one or the other, but that isn't the case for normal GotoNn or MoveLeft/MoveRight commands. It is really strange how your motor moves around zero.

At diseqc type you have no other options than None/1.0/1.1/1.2?
What does "hurtig Diseqc" mean?

Only thing you could do more is analyze what diseqc commands are sent. Last time I saw it used without proper 'diseqc reader' is in this post: Stackable switches
But then, when you know the fault in the diseqc command, a fix would probably be hard to find.
Though I would like to know the cause in your case....

greetz,
A33
 
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All 'normal' things are tried, I would say, indeed.
I know there are two types of commands for GotoX, where motors respond to one or the other, but that isn't the case for normal GotoNn or MoveLeft/MoveRight commands. It is really strange how your motor moves around zero.

At diseqc type you have no other options than None/1.0/1.1/1.2?
What does "hurtig Diseqc" mean?

Only thing you could do more is analyze what diseqc commands are sent. Last time I saw it used without proper 'diseqc reader' is in this post: Stackable switches
But then, when you know the fault in the diseqc command, a fix would probably be hard to find.
Though I would like to know the cause in your case....

greetz,
A33

Hurtig Diseqc means "Quick Diseqc", but I have no idea what it is for ....

And yes I have "only" 1.0,1.1 and 1.2 to choose from and when using 1.2 I can then tell that this is Usals.

I think the diseqc command analyser is a bit too complicated for me. If it was a plugin or something like that, then it would be possible. I think the easy way is to go back to dealer and ask for explanation. And as you also know from that topic you referred to you know that the commands is a well known protocol that everybody should use without modifications. I therefore think that it is unlikely that the Zgemma H9S should had maked there own commands and that is the reason my Stab don't move.
 

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Sadly I live a place where neighbours do not have satellite. Therefore I wanted to ask here. I thought that there was someone else who might have the same setup.

If that is the case and you don't mind waiting a few days, order a secondhand motor from eBay (of a different type - Moteck or badged Technomate) and try that when it arrives. You can always sell it once tested, or fit and flog off the Stab.
 

a33

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Quick diseqc means: Send diseqc command only when changing satellites (so not when changing channels, within a satellite).
Not applicable for this problem.

One question: Does the motor plugin you saw have the possibillity to give 'raw diseqc commands' (the 'raw' hexadecimal codes)?
In that case you could probably make the receiver send the proper (raw) commands for your motor.
I agree that the diseqc protocol is clear in itself, but as your motor is OK, the problem must lie in the issued diseqc command I would say.

But I don't know if you want to try that. We can help you with the proper motor commands, if the plugin doesn't itself.
And it mustn't hinder the possibility for you to bring the receiver back to the shop...

greetz,
A33
 

Terryl

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What you have missed in the picture is, that that "Status" is "Moving West" .. Picture is taken when the motor was supposed to move.
I have the buttons you are referring to, but no matter what I press the motor is not moving.
Yes I saw that, but the buttons should be labeled, East, West, Move or Jog and Stop, all yours say is Stop. And if the motor was truly moving, we would not be having this conversation.

Have you tried the ""Fine Movement" section????? And a photo of that section would be nice.

And you do have the coax out to the motor connected to the LNB input and not the loop output? Many have made that mistake.
 

Terryl

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And one last thought...Have you go into the "Set Limits" section and cleared all software limits???? If these had been corrupted somehow, then the motor may not move.
 

a33

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I remember a german post where with some specific TVs it was needed to send a diseqc switchcommand first.

Though this situation is completely different, can you try setting a diseqc 1.0 and diseqc 1.1 command for all your satellites? One and the same command would suffice for all your satellites, as long as fast diseqc is OFF.

Just thought of that... Worth a try, maybe...

Greetz,
A33
 
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And one last thought...Have you go into the "Set Limits" section and cleared all software limits???? If these had been corrupted somehow, then the motor may not move.

Yes the cables are the right places.
And no there is no limits .. I did not set any and I have used the clear limits many times.

5 new pictures:
When the motor is activated, all options (red, green, yellow and blue) indicates STOP (my last picture).
When motor is not activated, the buttons are named like this:
1: Turn West, Seek West ....
2: Turn West, Turn East
3: Limits Off, West limit, East Limit, Limits On
4: Save position, Go to position, Allocate
5: Goto 0, Goto X

As you can see the motor option should be able to move the motor, but does not.
I have also tried both with and without LNB attached.
I have also tried all options with diseqc, extra voltage and all other options. But the motor only turns 1 degree around 0.

Thank you all for your help. It is highly appreciated, but I will now go back to dealer and get other options.
 

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Channel Hopper

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Yes the cables are the right places.
And no there is no limits .. I did not set any and I have used the clear limits many times.

5 new pictures:
When the motor is activated, all options (red, green, yellow and blue) indicates STOP (my last picture).
When motor is not activated, the buttons are named like this:
1: Turn West, Seek West ....
2: Turn West, Turn East
3: Limits Off, West limit, East Limit, Limits On
4: Save position, Go to position, Allocate
5: Goto 0, Goto X

As you can see the motor option should be able to move the motor, but does not.
I have also tried both with and without LNB attached.
I have also tried all options with diseqc, extra voltage and all other options. But the motor only turns 1 degree around 0.

Thank you all for your help. It is highly appreciated, but I will now go back to dealer and get other options.

You haven't tried a different motor design yet.
 

Mickha

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Did you try re-making the cable connections, or new cable?
It doesn't take much to cause a short.
fit a F connector.jpg
 

a33

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Well, it does move, consistently as well, though just 1 degree around zero-position. So I don't think of a short in this case.

Talking of cable: do you use a very long cable, or a non-copper cable (core and shield)?
That can cause non-responsive motors as well. (I think because of amplitude problem of the diseqc signal, but don't know the exact cause).
I had that problem also, and the problem was only with one receiver, not with another (as in your case). Using another (shorter) cable fixed it.

Greetz,
A33
 

Terryl

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Humm ...""Go to"" as it's set to zero. that may be a problem, can you set that to lets say 10 or 20 and see what happens?

And on the motor, are there manual buttons (at the bottom where the coax attaches) for East West moment??
 
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In your last photo, what does "Ga til" mean???
If it says what I think it says...""Go to""... Then that may be a problem, can you set that to lets say 10 or 20 and see what happens? As it's set to zero.

Yes .. "Gå til" means "Go to" ... there you put in your own position .. fx. 28 for 28 degrees ... I have had all kinds of values there, and the result is the same .. the motor does not move .. from Motor positions menu nothing makes the motor move .. only when using the Scan for channels function I can get it move 1 degree ...

I have ordered a new motor ... just for the fun of it ... there is a little waiting time as it is not in stock .. so I wait ....

Thank you all for your good suggestions .... unfortunately nothing had positive result.
 
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