An Autobot that finally admitted it's a Autobot!!

jeallen01

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Not sure whether to post this here or in Wavey's because it seems like a joke but it actually happened!!

This morning I got 2 messages from DPD about an Amazon delivery that I need urgently because we are off on holiday in a couple of days:
- 1st about 1AM confirmed that it would be delivered today
- 2nd about 8AM said "Sorry, your Amazon parcel is delayed in transit" - follow this link to get updated delivery info.

So that's what I did, but that said "no further info so far" (or words to that effect), but then a "Chat" box popped up.

Given the urgency of the delivery, I wrote that it has to be delivered today, or by Wed lunchtime at the latest - if not then return the delivery to Amazon as I would have no use for the items.

Then, during a series of "exchanges" I was told that I had to contact Amazon to get the delivery returned, and then giving me the option to have it delivered somewhere else today - me having said the deliveries here today are not an issue!

Finally, the response came that "I can be trained to deal with issuses like this" & "My developer can train me to do it" - so I was "chatting" with an Autobot that actually admitted it couldn't deal with my questions because it WAS an Autobot,although it didn't actually use that word!

DPD!!!!!!!:-doh
 

Lazarus

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......... you've got a friend ...... :D
 

jeallen01

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......... you've got a friend ...... :D
"Lovely!" and we'll probably all get "friends" like that in the very near future!
 

2cvbloke

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Humanity strives to create Artificial Intelligence to make our lives easier through computer interaction, but instead has created a different form of AI; Artificial Idiots... :-rofl2
 

WHATAGOAL1

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I don't understand did you tell them that it had to be delivered today?, or Wed lunchtime at the latest?
 

jeallen01

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Tried to tell "it" that the delivery was required on that day (Tuesday 1st Oct), but if that was not possible, then by noon on the 2nd (thus, now, today!) at the latest because it would be of no use to me as I need to pack it (it's shirts, so I actually want to wash and iron them before I do that) - otherwise I would send the package back for a refund. "It" didn't really understand what I wanted and kept telling me that I needed to contact Amazon (up until the time it "admitted" what it was).

Anyway, the package didn't arrive by late afternoon yesterday and so I did complain to Amazon - I have the complaints phone number (which is very well hidden on the website, but I made a note of it after previous issues!) The Indian guy who took the call understood the issues and promised to send a "strong" message to DPD that I need it by noon today, and should be calling me around that time to see where we are at that time. OTOH, have heard nothing more from DPD as of now (just before 8am)!
 

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Ah, I think I might have your DPD message


Annotation 2019-10-02 083024.png
 

jeallen01

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Ah, I think I might have your DPD message


View attachment 126488
Ah, brewing time in "t'Republic" then :D

On a "more serious" note, seems my parcel has arrived at the local (3 miles away) depot, but no DPD message about delivery time as yet !
 

jeallen01

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The "final" result:

- DPD then sent me a message that the delivery would be mid-afternoon (= no good to me!) and so I had several email exchanges with various "real people" at Amazon and a phone call from the guy in India and furthere my complaints about what was happening and the time and effort all of this was costing me just before we go on holiday tomorrow morning
- They cancelled the DPD delivery
And, between them, they me a full refund of the purchase, a £20 as a refund in compensation for all the issues, and then another £10 in Amazon credit :D

So I had to quickly go out to the local retail park and get some more shirts -> 3x half-decent ones for £32 total, and thus £2 more than the total refund & credit from Amazon, but I then had to get back and wash & iron them for final drying before packing later this evening.

Overall "not a bad result" - but I wish all that had never happened :rolleyes:

PS: at one point one of the Amazon reps also said that I could keep the shirts f.o.c. if they were delivered! - but the guy in India appeared to have already told DPD to cancel the delivery, and so they never arrived :(
 

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And my wine kits and pressure barrel arrived bang on time.


Hic.
 

jeallen01

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And my wine kits and pressure barrel arrived bang on time.


Hic.
So, sounds like you'll be "hors de combat" for "so........me......ti......me" :-rofl2
 

jeallen01

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BTW: here is the current Amazon.co.uk "Complaints" direct phone number - DO make a note of it if you buy from them as you will almost certainly need it at some time :rolleyes:

08002797234
 
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jeallen01

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@Lazarus

So, not quite "hors de combat" yet then :D
 
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