Churn Rates

Topper

Topper

Amo Amas Amant Admin
Staff member
Messages
22,701
My Satellite Setup
IDD CI24 ECONO MM Penta 1.20 Galaxy II
1.2Mtr Polar MTG yes it has been on the arc for 25 years and is now fixed on 13 East using two pairs of rusty molegrips. Unlike me they never groan but always perform.
My Location
Blackburn, Lancashire
Despite cable having been available in my location for 30 years, I have never falt the desire to hook up with them and from family experiences probably never will. It would seem VM continue the trend within the larger communication companies of rather aggressive incremental pricing deals once you introduction contract expires. My son took up a deal with them when he bought his first property near Croyden two years ago. His deal was about £50/month for telephone, pretty fast, broadband and basic TV channels. When his contract expired, within weeks he was paying nearly £80.00 per month which he obviously got rid of. Why is it that companies think, they can abuse their customer in this way? I think they would be far better offering 1yr, 2 yr or five year contracts to customers, that way they can choose what suites them and their pockets without creating this kind of annual churn
 
Analoguesat

Analoguesat

Administrator
Staff member
Messages
47,605
Location
Scottish Borders
My Satellite Setup
TM 5402HD
Skybox F3
Sky+ UK.
My Location
Scottish Borders
Never even had the possibility of getting cable - the nearest VM service is at least 25 miles away with absolutely no prospect of them laying cables down to us.
 
Lazarus

Lazarus

Tout Rond Bon Oeuf
Staff member
Messages
25,714
My Satellite Setup
80cm Motorised.
Several small Dishes.
Much else.
My Location
North York Moors
Likewise.

Very happy with both Broadband and Phone delivered Wirelessly.
 
Channel Hopper

Channel Hopper

Suffering fools, so you don't have to.
Staff member
Messages
29,122
My Satellite Setup
A little less analogue, and a lot more crap.
My Location
UK
I helped with the redesign of the cable system around here in 1996. It's never worked since.
 
Lazarus

Lazarus

Tout Rond Bon Oeuf
Staff member
Messages
25,714
My Satellite Setup
80cm Motorised.
Several small Dishes.
Much else.
My Location
North York Moors
rolfw

rolfw

Believe it when I see it Admin.
Staff member
Messages
37,897
My Satellite Setup
Technomate 5402 HD M2 Ci, DM7000s, Transparent 80cm Dish, Moteck SG2100 DiseqC motor, lots of legacy gear. Meters: Satlook Digital NIT, Promax HD Ranger+ spectrum analyser.
My Location
Berkshire
I've got their broadband phone and TV package, everything except sport and Movies, although I do get things like eurosport and BT Sport thrown in, it is expensive though. I went for Virgin, as the copper wire internet service was terrible, it's probably improved now with the advent of fibre to cabinet, may have a look around at the offers around when this contract expires, will take a lot tempt me away from my 200 mpbs though.
 
Ghostleader

Ghostleader

Specialist Contributor
Messages
1,949
My Satellite Setup
80cm motorised Inverto dish with Dark Motor full metal gears, Xtrend 9500HD, Amiko Alien 2+, Amiko Alien 8900, Moded Zone 2 dish with multi LNB goodness! 50 inch full HD LCD and loads of other stuff! lol
My Location
Glasgow,ish!
They are idiots traded away their ability to produce their own content to $ky who rebranded channels within about a week and destroyed the content in about double that time frame. The done this all in the name of getting HD variants of the existing $ky channels they had the rights for, and no doubt $ky got even more money for the sports side of said channels, every five years they traded away any credible threat they were to $kys business. My most common discussion with customers I put up Freesat dishes for was them telling me how they were £80 for cable and "That was with any movies or sports channels..."
 
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pontiend

pontiend

Contibruter
Messages
2,786
Location
South Yorkshire
My Satellite Setup
See Signature
My Location
south yorkshire
We are with VirginMedea.30M Broardband basic tv Phone Free after 1900.Now that it is owned by an American company the increases seem to be more often and larger.Now up to £50.86. This month including call charges.I shall not be moving though the service is much better than bt was.
 
Topper

Topper

Amo Amas Amant Admin
Staff member
Messages
22,701
My Satellite Setup
IDD CI24 ECONO MM Penta 1.20 Galaxy II
1.2Mtr Polar MTG yes it has been on the arc for 25 years and is now fixed on 13 East using two pairs of rusty molegrips. Unlike me they never groan but always perform.
My Location
Blackburn, Lancashire
We are with VirginMedea.30M Broardband basic tv Phone Free after 1900.Now that it is owned by an American company the increases seem to be more often and larger.Now up to £50.86. This month including call charges.I shall not be moving though the service is much better than bt was.
Yes well the poor service was another factor in his decision to go elsewhere, in the 12 - 18 months he was with them his phone-line was disconnected three times by an engineer working on another line and the last time he was left with no phone for 3 weeks.
 
william-1

william-1

Super Moderator
Staff member
Messages
9,315
Location
Epping Forest
My Satellite Setup
OP Gibertini 100 XP+ Inverto Black Ultra 0.2
Superior Dark Motor (160° max)
(50 east to 34.5 west)
TM6902HD (A/B switch) Octagon SX88+Optima

Raven 88cm Mesh Dish + TM-1 0.1
Stab100 H to H (120° max)
(53 east to 45 west)
Octagon SX88+ (A/B switch) Edision S2

45cm dish V8 Golden 28E FreeSat Quad Lnb
Virgin Media FreeSat
My Location
Epping Forest Essex
I was with BT what a nightmare moved to VM over 8 years ago TV, Phone free weekend calls, 70Mb broadband + TiVo box with basic channels £45 month there is no way I will move in the foreseeable future.
 
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Terryl

Terryl

Specialist Contributor
Messages
2,507
My Satellite Setup
OpenBox X5 on a 1 meter motorized dish.
And now a 10 foot "C" band dish.

Custom built PC
My Location
Deep in the Boonies in the central Sierra Nevada mountains of California.
Man I wish I could get pricing like that over here.

I'm paying $150 US (121.4 BP) a month for satellite, $65 (52.6 BP) a month for phone and $50 (40.47 BP) a month for internet, if AT&T can deliver a bundled plan (phone, TV and internet) that would work in my area (remember I'm out in the boonies) for the $110 a month (89.00 BP) that they have advertised, then I would drop what I have in a second.

But our infrastructure here in the US is falling apart, the phone lines in my area date back to the 60's, the electrical lines back to the 30's, and cable is non existent, if they ever get off their fat backsides they should put a fiber drop to everyone, this would solve a lot of problems.
 
pontiend

pontiend

Contibruter
Messages
2,786
Location
South Yorkshire
My Satellite Setup
See Signature
My Location
south yorkshire
About the same as ours william.We pay £4.75 a month for free calls after 1900.Before the new team took over it was free calls after 1800.Mrs ponti rarely phones anyone before 7. I looked it up.Virginmedea is now owned by Liberty Global Telecomunications.
My last ips with bt line was Tiscali a long time ago.The phone line was terrible The connection box at the top of the pole oposite me was fetched of the pole in high winds.It was hanging from the pole with the wires for sometime.The line was never any good even when the got round to repairing it.It is probable still as bad now.
 
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W

WHATAGOAL1

Member
Messages
230
My Satellite Setup
1.2 maxdigital, 1.8channelmaster, tm5402, tech1500, db520
My Location
Leic
For sure I was under the impression my bill was £50 for 3 months, anyway broadband was faulty last week took them 3 days to even admit it on their website.
I was getting only 1 mb instead of over 200.
The support is rubbish, first day the lady said I was under traffic management and all would be good again after 2 hours.
I didn't believe her because I was doing nothing different on the internet than I have for the past years, and when I checked their website they only traffic manage to around 40%, so still should have got around 100mb, are the staff badly trained or just instructed to fob people off?.
day2 the lady said the lines were too crowded and would be fixed by 7 pm, didn't ring true, and so it transpired.
Day 3 finally got through to someone with knowledge, and agreed to let him remote the computer, after 10 minutes he admitted he hadn't any idea as to the problem, and booked an engineer for 10 days time.
After about an hour they rang back and cancelled the engineer, citing the fact they had identified a fault on the exchange.
For the first time their website showed a fault on their status line with an estmate of fix for 10pm.
Any way sunday morning it was fixed 3 days after the fault occured, and approx 12 hrs after virgin admitted fault on their website.
So it looks after virgin do not admit a fault until they know the cause, which leaves customers pulling their hair out and needlessy messing with their connections, it is a wrong policy for virgin to use, imo.
Any way the upshot is I found out my bill was monthly, and not as I thought.
 
PaulR

PaulR

Dazed and Confused Admin
Staff member
Messages
16,468
My Satellite Setup
-----------See sig-----------
My Location
Wirral, NW UK and Vaucluse, France.
Did you press for some compensation for your inconvenience? A month's free broadband is about right for this sort of thing in my experience.
 
W

WHATAGOAL1

Member
Messages
230
My Satellite Setup
1.2 maxdigital, 1.8channelmaster, tm5402, tech1500, db520
My Location
Leic
Didn't get into compo talk, as they mever actually admitted it was their fault, until the email cancelling the engineer, but you are right they defimately owe me something as their service was non existent for 3 days.
THis morning the line was running at 220mb, no way they can say they still offered a service, as per contract, at 1mb
 

Attachments

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WHATAGOAL1

Member
Messages
230
My Satellite Setup
1.2 maxdigital, 1.8channelmaster, tm5402, tech1500, db520
My Location
Leic
the screenshot has not worked, for some reason it shows just the last test, was trying to show multiple tests of sub 1mb, and then yesterday the 220mb
 
Captain Jack

Captain Jack

Модератор
Staff member
Messages
10,920
My Satellite Setup
See signature
My Location
North Somerset
My phone line is from 19th century.. look at my SNR margin.

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