- Joined
- Jan 1, 2000
- Messages
- 35,536
- Reaction score
- 8,554
- Points
- 113
- Age
- 59
- Website
- www.sat-elite.uk
- My Satellite Setup
- A little less analogue, and a lot more crap.
- My Location
- UK
A Huawei one at a customer's house.
It has probably been there for about three years and has been losing terrestrial channels on and off in the past two weeks.
Having checked the outside downlead, masthead amp and loft psu to confirm signal stability and then connecting the wallplate cable straight onto the TV (and Panasonic DVR) all channels come in from Guildford though one mux is slightly lower than the others in level.
So a call to TalkTalk taking almost 40 minutes and with the request of a replacement box - if they offer it - by post, the client is told that he will need to have a visit from 'BrightSpark' in order to assess the issue.
Before putting tools away and closing the loft, they ask the client about all tests done to find the Huawei box on the blink, they confirm they knew of issues via self report diagnostics on the ethernet link.
So, who are these BrightSpark engineers, why do they need to go out, apart from hand delivering a £20 settop box, and why did they not bother calling client when the box first sent out warnings of tuner failure ?
2 hours and fuel wasted, I could have been down the pub.
It has probably been there for about three years and has been losing terrestrial channels on and off in the past two weeks.
Having checked the outside downlead, masthead amp and loft psu to confirm signal stability and then connecting the wallplate cable straight onto the TV (and Panasonic DVR) all channels come in from Guildford though one mux is slightly lower than the others in level.
So a call to TalkTalk taking almost 40 minutes and with the request of a replacement box - if they offer it - by post, the client is told that he will need to have a visit from 'BrightSpark' in order to assess the issue.
Before putting tools away and closing the loft, they ask the client about all tests done to find the Huawei box on the blink, they confirm they knew of issues via self report diagnostics on the ethernet link.
So, who are these BrightSpark engineers, why do they need to go out, apart from hand delivering a £20 settop box, and why did they not bother calling client when the box first sent out warnings of tuner failure ?
2 hours and fuel wasted, I could have been down the pub.