Sony TV exchange under warranty

[nwgilbert]

Hello, I was wondering if someone can help with the following as I don’t know a great deal about televisions when comparing different ranges and what to look for.






Sony replaced my TV under warranty a while back.

• Original purchase - KD-65XE7093
  
  
• Under warranty they replaced with the following model - KD-65XG7093
  
  
• I wasn’t happy with the replacement for a few reasons, so they’ve offered the following in exchange - KD-65XH9505

The model they're proposing KD-65XH9505 looks good cos it's 120hz and supposedly better quality screen and materials but I don’t know much about televisions so I was wondering if someone can advise on the comparison?



I noticed that the energy rating on my current one is A+ but the new one they're offering is G (considerably more to power in the long run) but was wondering if it's worth it.



I'll link them below. Any advice would be really appreciated!





CURRENT MODEL THEY’VE PROVIDED:

Sony Bravia KD65XG7093 (2019) LED HDR 4K Ultra HD Smart TV, 65” with Freeview Play, Black

Buy Sony Bravia KD65XG7093 (2019) LED HDR 4K Ultra HD Smart TV, 65” with Freeview Play, Black from our View All TVs range at John Lewis & Partners. Free Delivery on orders over £50.

www.johnlewis.com

NEW MODEL THEY’RE OFFERING:

Sony Bravia KD65XH9505 (2020) LED HDR 4K Ultra HD Smart Android TV, 65 inch with Freeview HD, Youview & Dolby Atmos, Black

Buy Sony Bravia KD65XH9505 (2020) LED HDR 4K Ultra HD Smart Android TV, 65 inch with Freeview HD, Youview & Dolby Atmos, Black from our View All TVs range at John Lewis & Partners. Free Delivery on orders over £50.

www.johnlewis.com

 

[ozumo]

What were the reasons you didn't like the replacement they provided?

Here is a review of the television they are now offering:

Sony X950H Review (XBR49X950H, XBR55X950H, XBR65X950H, XBR75X950H, XBR85X950H)

The Sony X950H is Sony's flagship 4k LED LCD TV for 2020. It's an impressive TV for most uses. It delivers great picture quality, with great contrast, excellent ...

www.rtings.com

If you are a gamer I notice there is no variable refresh rate, and no 60hz backlight strobe for 60fps games.

 

[nwgilbert]

@ozumo Thanks for your reply.
The main reason for writing back to them to explain I wasn't happy with the original replacement was because the KD-65XG7093 sits at a slant leaning backwards - I'm not entirely sure why that would be but its very noticable!

I don't do much gaming on the TV - mostly on my PC which I have a good monitor for.

TV is mostly used for watching tv shows and movies.

I thought the refresh rate was 120hz for the XH9505, maybe im wrong?

 

[ozumo]

Ah yes Sony and their slanting televisions. They've had that "feature" for many years - not much use unless the TV is on the floor.

XH9505 is the European model number for the X950H, it's mentioned at the bottom of the review I linked to. Rtings and HDTVtest are probably the two most trustworthy sources for online reviews.

120hz isn't much use unless you have 120hz video or games to to play. The TV can probably be set to interpolate up to 100 or 120hz but that can have it's own issues, such as 'soap opera effect' or random artefacts where the interpolator gets confused.

However for general television and films it looks to be a good television. Now the shops are open it may be worth popping in and having A look at one. You can get universal stands that bolt to the wall mounting points. This will correct any slant a television may have.