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Tech Head - The Technology Section
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Stumped - Dell XPS8500 and wireless connection
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<blockquote data-quote="Channel Hopper" data-source="post: 1103452" data-attributes="member: 175144"><p>I have a client with a Dell XPS 8500 with Win10 o/s. Nothing in it has been modified since it was built and set up, with possibly the exception of the graphics card, plus the peripheral mouse and keyboard are as per the orignal specification.</p><p></p><p>They were the victim of a phishing attack a couple of weeks ago, but after letting their friendly 'BT representative of India' in to have a look around via the teamViever software (after enabling the remote assistance) they were savvy enough to pull the broadband and unplug everything until I had time to check.</p><p></p><p>I have decided to refresh the tower since it has been three years in operation , moreso since any previous restore points appear to been removed, before lookng it there has been any files moved/infected/corrupted.</p><p></p><p>What is odd is that without reconnecting the LAN cable to the router as I would normally do to start the cleanup, the PC is still able to link to their broadband, even though as far as I can gather without taking the case apart there is no wireless card inside and the tower is of metal construction.</p><p></p><p>So my question is, does the XPS8500 have WLAN capability as standard, or is the computer able to connect to the outside world through a peripheral device connected by USB. The only two items are the aformentioned keyboard/mouse (I thought this was a bluetooth device but could be wrong), or their wireless printer (Canon thing), which is set up as a networked device, but also has the USB cable installed since there was a period last year when their broadband wasn't working.</p><p></p><p>Pulling the plug on the hub of course does stop intrusion but it is not an ideal solution.</p><p></p><p>Thanks in advance.</p></blockquote><p></p>
[QUOTE="Channel Hopper, post: 1103452, member: 175144"] I have a client with a Dell XPS 8500 with Win10 o/s. Nothing in it has been modified since it was built and set up, with possibly the exception of the graphics card, plus the peripheral mouse and keyboard are as per the orignal specification. They were the victim of a phishing attack a couple of weeks ago, but after letting their friendly 'BT representative of India' in to have a look around via the teamViever software (after enabling the remote assistance) they were savvy enough to pull the broadband and unplug everything until I had time to check. I have decided to refresh the tower since it has been three years in operation , moreso since any previous restore points appear to been removed, before lookng it there has been any files moved/infected/corrupted. What is odd is that without reconnecting the LAN cable to the router as I would normally do to start the cleanup, the PC is still able to link to their broadband, even though as far as I can gather without taking the case apart there is no wireless card inside and the tower is of metal construction. So my question is, does the XPS8500 have WLAN capability as standard, or is the computer able to connect to the outside world through a peripheral device connected by USB. The only two items are the aformentioned keyboard/mouse (I thought this was a bluetooth device but could be wrong), or their wireless printer (Canon thing), which is set up as a networked device, but also has the USB cable installed since there was a period last year when their broadband wasn't working. Pulling the plug on the hub of course does stop intrusion but it is not an ideal solution. Thanks in advance. [/QUOTE]
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Stumped - Dell XPS8500 and wireless connection
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