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A customer running a Dell XPS machine that is usually faultless in operation has started giving trouble, at the point of another Norton 360 upgrade.
Before updating early this week the desktop had the usual background and icons, today when I turned up there was a black screen and the graphics were in highlighted in green and yellow.
I turned off Norton 360 and applied the usual removal tool (though MajorGeeks now supplies only remove/reinstall software - how convenient..) I stopped in on the second run that reinstalls the programme, then reinitiated the background, though there is still missing detail around the edges. I had thought it might be a graphics card problem but all troubleshoots show nothing is amiss hardwarewise.
So, after an hour on site I'm still no wiser (stop laughing at the back) , Win 10 does not have a system restore that I can find, only a file recovery that would take the machine back to basic but with the user content which I am reluctant to do. A full a/v scan shows nothing.
I provided a USB drive to take everything important elsewhere in the eventuality the drive is giving up.
So, based on the blurred imagery below, what is the issue. Has anyone witnessed something similar before ?
Before updating early this week the desktop had the usual background and icons, today when I turned up there was a black screen and the graphics were in highlighted in green and yellow.
I turned off Norton 360 and applied the usual removal tool (though MajorGeeks now supplies only remove/reinstall software - how convenient..) I stopped in on the second run that reinstalls the programme, then reinitiated the background, though there is still missing detail around the edges. I had thought it might be a graphics card problem but all troubleshoots show nothing is amiss hardwarewise.
So, after an hour on site I'm still no wiser (stop laughing at the back) , Win 10 does not have a system restore that I can find, only a file recovery that would take the machine back to basic but with the user content which I am reluctant to do. A full a/v scan shows nothing.
I provided a USB drive to take everything important elsewhere in the eventuality the drive is giving up.
So, based on the blurred imagery below, what is the issue. Has anyone witnessed something similar before ?