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Sky Digital BSkyB, Freesat & Saorsat support forum
Sky & Freesat fringe reception
Astra 2D in Slovakia
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<blockquote data-quote="PaulR" data-source="post: 774525" data-attributes="member: 176256"><p>I am also worried about these excess cards. It just shouldn't happen. In cases like this $ly will often send out "kill" commands to extra cards. This is done when a card is lost in the post or the customer says the current one has been eaten by the dog, etc, - if the <u>replaced</u> card is ever put into a box it's switched off.</p><p></p><p>Similarly with multi-room subscriptions. All the boxes have to be connected to the telephone line and periodic checks are made by $ly to make sure that cards are all still in the same household by making the boxes phone in. If a card is not confirmed then the customer will be contacted to sort out the problem and, if the non-connection to the telephone line persists, then the customer can end up paying for two (or more!) full price subscriptions. I am concerned that you might end up with one of the multi-room cards.</p><p></p><p>Regardless of ALL that I think that the problem may not be easily resolvable. The only way to be absolutely sure, as I said in a previous post, is to take the box back to the UK and pair it with a card there. theoretically, you could pair it out where you are but htis relies upon your brother phoning up with all the relkevant information and behaving as though the box were in front of him. That may not work with multi-room as they may then just say "connect it to the phone line".</p><p></p><p>Frankly, if you get a card that works in your box at the end of all this it'll be a miracle!</p></blockquote><p></p>
[QUOTE="PaulR, post: 774525, member: 176256"] I am also worried about these excess cards. It just shouldn't happen. In cases like this $ly will often send out "kill" commands to extra cards. This is done when a card is lost in the post or the customer says the current one has been eaten by the dog, etc, - if the [U]replaced[/U] card is ever put into a box it's switched off. Similarly with multi-room subscriptions. All the boxes have to be connected to the telephone line and periodic checks are made by $ly to make sure that cards are all still in the same household by making the boxes phone in. If a card is not confirmed then the customer will be contacted to sort out the problem and, if the non-connection to the telephone line persists, then the customer can end up paying for two (or more!) full price subscriptions. I am concerned that you might end up with one of the multi-room cards. Regardless of ALL that I think that the problem may not be easily resolvable. The only way to be absolutely sure, as I said in a previous post, is to take the box back to the UK and pair it with a card there. theoretically, you could pair it out where you are but htis relies upon your brother phoning up with all the relkevant information and behaving as though the box were in front of him. That may not work with multi-room as they may then just say "connect it to the phone line". Frankly, if you get a card that works in your box at the end of all this it'll be a miracle! [/QUOTE]
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Sky Digital BSkyB, Freesat & Saorsat support forum
Sky & Freesat fringe reception
Astra 2D in Slovakia
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