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<blockquote data-quote="H_SAT" data-source="post: 80696" data-attributes="member: 186338">*tiggy, I hardly ever visit this Forum but I'm amazed at your critism of our service given that we do warranty (MERLIN/JOKER/ICE/SKYCRYPT/ZETA) Cams everyone who reads forums knows how to update the Joker modules and I have hundreds of Happy clients who have bought the Merlin - now it's possible that something went wrong for you I don't know your real name but we have a returns policy - so if you needed to return your CAM I can always track what went on because I keep a record of every item returned - what was wrong etc. etc. If you still have a problem with our service why not talk to us direct - we have not &quot;dropped the MERLIN&quot; we simply supply the ZETA (Same Hardware) instead It's true that for legal reasons we don't put some software in the public arena - after all I don't know whether some software is licenced but we do help people on the phone to help themselves - we also make a clear distiction between selling Hardware and selling software (the later we don't do) - please call me if you still need help - and Happy Christmas</blockquote>

[QUOTE="H_SAT, post: 80696, member: 186338"] *tiggy, I hardly ever visit this Forum but I'm amazed at your critism of our service given that we do warranty (MERLIN/JOKER/ICE/SKYCRYPT/ZETA) Cams everyone who reads forums knows how to update the Joker modules and I have hundreds of Happy clients who have bought the Merlin - now it's possible that something went wrong for you I don't know your real name but we have a returns policy - so if you needed to return your CAM I can always track what went on because I keep a record of every item returned - what was wrong etc. etc. If you still have a problem with our service why not talk to us direct - we have not "dropped the MERLIN" we simply supply the ZETA (Same Hardware) instead It's true that for legal reasons we don't put some software in the public arena - after all I don't know whether some software is licenced but we do help people on the phone to help themselves - we also make a clear distiction between selling Hardware and selling software (the later we don't do) - please call me if you still need help - and Happy Christmas [/QUOTE]

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