I wish I had found this thread before parting with my hard earned cash.
I did some searching around and ordered a dreambox 800HD from these cowboys - which I didnt know at the time.
Unit arrived 3 days later so I thought great im now going to be able to watch some sat tv. On opening the package and the box I noticed that the dreambox itself had little marks all over it so I go to get the leads out to notice they have all been used, open from the plastic
I get on the phone to them and they dont understand English I am explaining that the box has all little scratch marks over it and they say its only a box, he thinks I am complaining about the outer black box the thing comes in!! I ask about the leads and he tells me they test the units before shipping and this is why the leads are open, surely they have a set of leads they test with and not open every single package and send to customers....
So I am thumbing though the book only to spot a large tea/coffee stain on the rear, "OMG there is a large coffee / tea stain on the back of the manual"
"Yes sir this is where we test the units and maybe the engineer spilt coffee"
I then notice hand writting in one of the pages.
"And your engineers also write in the manuals!?"
"He might have made some notes"
'O'-red)(-red
"Erm there also seems to be no remote control, Im not happy with this please send me a NEW unit not a 2nd hand one what this clearly is"
"We have 1000's of them units and maybe its got mixed up, please send it back and we will investigate and send you a replacement"
"No, please send me what I paid for and get this one collected, you can carry out your investigation in your own time"
"We cant do that until we have that unit back and investigated it"
"I am the customer and I brought a £400 unit off you and I expect new this is not my mistake, you have sent me a 2nd hand one. Please get your people to send me a NEW unit and collect this at the same time ie swap over"
I had to keep repeating myself over and over again getting no where so I asked to speak with the manager a number of times with no joy in the end they said the manager was in Switzerland. Well call him and get this matter resolved.
I get a phone call back 20 mins later and wait for it...........
"I have spoken with the manager and he said you have swapped over the box and they wont accept it back now"
I have contacted Visa and told them to put a charge back on the payment..
So my advise is anyone thinking of buying a dreambox from SMS look elsewhere this type of scum should not be in business!