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<blockquote data-quote="Channel Hopper" data-source="post: 5382" data-attributes="member: 175144">From Vicors own websiteCommitment Simply put, we do the job right or we don't do it at all. Vincor's extremely high level of customer satisfaction has come from working closely with each and every client, forging a partnership that ensures reliability, consistency and productivity.AND A Message from our President&quot;Anybody can put up an antenna. It's knowing how to optimize its performance and installing it properly and expediently that interests me. With today's applications for ESA, the installation of your equipment can alter your revenue results. When our crews arrive on site, the mentality is 'partnership.' We work with you until the end. The job is done the right way.&quot; -- Anthony D. VinezeanoThe 'we work with you until the end' is something you should really emphasise if you get to make that callTheir claiims to have installers working to solve problems over the whole of the States is something you can take to the top. You have bought equipment, it doesnt seem to have been supplied as the manufacturer originally intended (3 inch post and polarmount for a 10' solid !!!!) I think you can get it checked out and running by calling Vicor, or get a full refund if they find that it doesnt track as you have done. Posting your woes online will work wonders, trust me</blockquote>

[QUOTE="Channel Hopper, post: 5382, member: 175144"] From Vicors own website Commitment Simply put, we do the job right or we don't do it at all. Vincor's extremely high level of customer satisfaction has come from working closely with each and every client, forging a partnership that ensures reliability, consistency and productivity. AND A Message from our President "Anybody can put up an antenna. It's knowing how to optimize its performance and installing it properly and expediently that interests me. With today's applications for ESA, the installation of your equipment can alter your revenue results. When our crews arrive on site, the mentality is 'partnership.' We work with you until the end. The job is done the right way." -- Anthony D. Vinezeano The 'we work with you until the end' is something you should really emphasise if you get to make that call Their claiims to have installers working to solve problems over the whole of the States is something you can take to the top. You have bought equipment, it doesnt seem to have been supplied as the manufacturer originally intended (3 inch post and polarmount for a 10' solid !!!!) I think you can get it checked out and running by calling Vicor, or get a full refund if they find that it doesnt track as you have done. Posting your woes online will work wonders, trust me [/QUOTE]

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