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Message: <blockquote data-quote="rolfw" data-source="post: 2541" data-attributes="member: 175057">Hi Goldie, Must confess that I haven't seen that particular problem before, normally they're either locked on the right transponder or not.If it's a line of sight problem it should be fairly obvious, where the obstruction is. I presume that you've paid this installer to do the job and would expect him to do it properly, or at least tell you if the line of sight is questionable.Have you taken your box back home and tried it there? It's possible your box may be looking for the wrong default transponder. If you go into Services, press 4, press 01select, then default transponder, check that it reads: 11.778, V, 27.5, 2/3. If the box is looking for the wrong transponder it will not download the corect information.Rolf</blockquote>