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Lincolnshire and Humberside Installer
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<blockquote data-quote="Jimj40" data-source="post: 599070" data-attributes="member: 314174"><p>:-Nooo</p><p></p><p>I got "sorted" in the worst possible way! A large and well-respected firm eventually came up with one (yeah - a whole <strong>ONE!</strong>) of their guys who is an "expert" in motorised installs. So Mr Expert turns up and tells me that a tree will prevent me getting H-to-H coverage. Yes - I had noticed the tree so just put the system up and I will decide if I really want to settle for what I can get or if some tree-surgery is called for...</p><p></p><p>To cut a long story short, he gives me some BS about my brand-new and tested receiver being duff (and promptly does several factory resets, even though I told hime I'd paid extra to have it pre-programmed with every satellite up there). Then he climbs up on the roof with no boards and smashes several tiles, decides to erect a fixed dish that he just happens to have with him and then discovers that there's a big problem and none of my THREE receivers will get a signal.</p><p></p><p>So he leaves my dish "pointing at Turksat" and takes my receiver off to be "tested". As soon as he's gone, I whip out my ladder and take a shufti; it's obvious that the dish is pointing at Mother Earth so I realign it on Turksat and all of my 2 remaining receivers spring into life. <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite14" alt=":-doh" title="DOH! :-doh" loading="lazy" data-shortname=":-doh" />2</p><p></p><p>I realign it myself on the main sat I actually wanted in the first place and no problem...except my new receiver is being "fixed". I complained to the company about the "service" I'd received so far and the receiver duly reappears with another large gent who gives me a bill for 200 notes. Some very unhappy emails to the company result in a very apologetic response from a Director, assuring me that the situation is being taken very seriously and that he will respond fully within 24 hours. I guess his clock has stopped, since that was about 8weeks ago.....</p><p></p><p>And do you know how ridiculously difficult it is to find the old pattern tiles - and how much it's rained in the past few weeks? 'O'-red</p></blockquote><p></p>
[QUOTE="Jimj40, post: 599070, member: 314174"] :-Nooo I got "sorted" in the worst possible way! A large and well-respected firm eventually came up with one (yeah - a whole [B]ONE![/B]) of their guys who is an "expert" in motorised installs. So Mr Expert turns up and tells me that a tree will prevent me getting H-to-H coverage. Yes - I had noticed the tree so just put the system up and I will decide if I really want to settle for what I can get or if some tree-surgery is called for... To cut a long story short, he gives me some BS about my brand-new and tested receiver being duff (and promptly does several factory resets, even though I told hime I'd paid extra to have it pre-programmed with every satellite up there). Then he climbs up on the roof with no boards and smashes several tiles, decides to erect a fixed dish that he just happens to have with him and then discovers that there's a big problem and none of my THREE receivers will get a signal. So he leaves my dish "pointing at Turksat" and takes my receiver off to be "tested". As soon as he's gone, I whip out my ladder and take a shufti; it's obvious that the dish is pointing at Mother Earth so I realign it on Turksat and all of my 2 remaining receivers spring into life. :-DOH2 I realign it myself on the main sat I actually wanted in the first place and no problem...except my new receiver is being "fixed". I complained to the company about the "service" I'd received so far and the receiver duly reappears with another large gent who gives me a bill for 200 notes. Some very unhappy emails to the company result in a very apologetic response from a Director, assuring me that the situation is being taken very seriously and that he will respond fully within 24 hours. I guess his clock has stopped, since that was about 8weeks ago..... And do you know how ridiculously difficult it is to find the old pattern tiles - and how much it's rained in the past few weeks? 'O'-red [/QUOTE]
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