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<blockquote data-quote="moonbase" data-source="post: 1139230" data-attributes="member: 178786">Were you on site for the full duration of the period when the person came round to re-align the dish?All that was needed to sort this out was for someone to be there at the same time as the installer and get them to align the dish onto 42E until you got a picture from a free to air channel known to be on 42E.Once a known channel and frequency from 42E were locked and confirmed with a picture showing the correct logo etc then it would only be a matter of optimising the dish.It sounds like the work was done in your absence without the option to challenge the installer about the alignment during the time he was there.Instead of thinking about ombudsmen and project managers, just get a competent installer round to sort it out and give you a wriiten report on what satellite the dish was on before they started the re-alignment.Pay the competent installer for their services then send the report and the invoice to the contractors requesting a full refund.End of story...This has all the ingredients to become a 20+ pages topic unless resolved competently.</blockquote>

[QUOTE="moonbase, post: 1139230, member: 178786"] Were you on site for the full duration of the period when the person came round to re-align the dish? All that was needed to sort this out was for someone to be there at the same time as the installer and get them to align the dish onto 42E until you got a picture from a free to air channel known to be on 42E. Once a known channel and frequency from 42E were locked and confirmed with a picture showing the correct logo etc then it would only be a matter of optimising the dish. It sounds like the work was done in your absence without the option to challenge the installer about the alignment during the time he was there. Instead of thinking about ombudsmen and project managers, just get a competent installer round to sort it out and give you a wriiten report on what satellite the dish was on before they started the re-alignment. Pay the competent installer for their services then send the report and the invoice to the contractors requesting a full refund. End of story... This has all the ingredients to become a 20+ pages topic unless resolved competently. [/QUOTE]

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