Although I don't know that specific programmer Cindy, they tend to operate in two basic ways when loading hex files.
The first is the Keymaster/millenium way: Load the Eeprom file and press program, then the Pic file and press program again, the software has it's own through pic loading software for the Eeprom.
The Elvis and VX, plus some of the other more comprehensive programmers are as follows: Load the Eeprom and Pic files (some of the software will auto-identify which is which), then press program, again many of these have their own through pic loaders.
The procedure for funcards is slightly different, but the most crucial part for all cards is to get the initial software settings right in the first place.
Rolf