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Message: <blockquote data-quote="T_G" data-source="post: 615276" data-attributes="member: 175083">Hi SantosListen to me: Send it back directly to Duolabs. Send it by registerred post so it can't get "lost" in the post, with a short letter saying "the hardware is not ok please replace/repair". Nothing more nothin less. That's all that is needed.Put in your home address and email on the letter, and stick a copy of it onto the box with some sticky tape, just to be sure. They will repair/replace it. What are they going to say, we are not repairing it? Stop messing about, just do it - I know of several people that already had their boxes replaced, no problem.The software updates are coming in once a week now, with a lot of improvements all the time.</blockquote>