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<blockquote data-quote="Channel Hopper" data-source="post: 876503" data-attributes="member: 175144">Just had one of my customers call me after their signal went off a few weeks ago. Turned out their dish was 'used' for the neighbours install by swapping out the quad for an OCTO, and in changing the front end the signal went from perfec tin all weather conditions to flaky in anything but clear sky.When I got onto the roof there were shotgun cables running everywhere and so I realigned the dish and wrote him a short report to pass on to his neighbour and Sky. Sky refused to put the system back as it was, nor refund him my callout.&nbsp; They also said there was no chance they would install a second dish for the neighbour as it could not go anywhere but the front of the property. The upshot is him and neighbour have cancelled TV and broadband subscriptions, reverting to Freeview, and subscribing to Virgin.Here's the reply letter.[ATTACH=full]62450[/ATTACH]</blockquote>

[QUOTE="Channel Hopper, post: 876503, member: 175144"] Just had one of my customers call me after their signal went off a few weeks ago. Turned out their dish was 'used' for the neighbours install by swapping out the quad for an OCTO, and in changing the front end the signal went from perfec tin all weather conditions to flaky in anything but clear sky. When I got onto the roof there were shotgun cables running everywhere and so I realigned the dish and wrote him a short report to pass on to his neighbour and Sky. Sky refused to put the system back as it was, nor refund him my callout. They also said there was no chance they would install a second dish for the neighbour as it could not go anywhere but the front of the property. The upshot is him and neighbour have cancelled TV and broadband subscriptions, reverting to Freeview, and subscribing to Virgin. Here's the reply letter. [ATTACH=full]62450[/ATTACH] [/QUOTE]

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