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Message: <blockquote data-quote="Amcevoy" data-source="post: 1118889" data-attributes="member: 417066">Hi,I’m just after some technical advice for communal MDU systems.I’ve had Sky Q installed by a sky approved ASHA on the 25th of August but I’m having problems with my satellite signal constantly cutting out. I’ve seen the plug in adaptor that I’m connected to and it looks like the plug in adaptor has no power supply connected. I believe that someone has had Sky Q installed previously and they have basically powered the plug in adaptor via a residents flat using a power inserter. I’m clearly on the same plug in adaptor. It seems they are constantly turning their power inserter off (?).I’ve had a sky engineer out who didn’t look at the box where the equipment is but he did try and fit a splitter and power inserter inside my flat. This didn’t work and he said something about it overpowering the box or the adaptor…does that sound right?I’ve been looking online and I’ve spoken to someone on the sky forums who seems very knowledgeable on the subject and sent me some information on the way it should be set up….“Alas, you appear to have had a Sky engineer who does not understand how to remotely power a Unitron dCSS-422 from each individual subscriber's flat in order to ensure that no Sky Q subscriber is relying upon another Sky subscriber to supply power to the Unitron dCSS-422 adaptor.  As you have two IRS coaxial cables my previous diagram clearly showed how the Unitron dCSS-422 adaptor could have been powered, with the 'splitter' being used as a power combiner, installed next to the Unitron dCSS-422 adaptor at the 'headend' and not in any individual subscriber's flat.[ATTACH=full]138719[/ATTACH]The statement claiming that it is basically overpowered suggests to me that this Sky engineer does not understand how the numerous methods of remotely powering Unitron dCSS-422 adaptors actually work. Any Sky Multiple Development Unit (MDU) trained engineer should have been able to quickly analyse and then resolve your problem, if I was you I would write a formal complaint and ask for a different MDU engineer to be tasked with resolving this issue without further delay.”I’ve spoken with sky but they don’t seem very technical minded. Originally I read the above out and they agreed with it and said they would send another engineer but a different one. They sent the same engineer who basically wanted to have an argument down the phone with me.So I’m trying to find out if the problem can be resolved. Or if it’s not fixable. Would anyone have any knowledge on this? If it’s been powered within a subscribers flat can mine be powered somehow separately so my signal isn’t reliant on another subscriber? Thanks in advance for any help,Andrew McEvoy</blockquote>

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