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Message: <blockquote data-quote="Amcevoy" data-source="post: 1118959" data-attributes="member: 417066">Well my two cables go down to an equipment cabinet on the ground floor (well, a flat roof above the bin store on the ground floor) and then I presume from there they go up to the roof. So I presume it’s the cabinet you mean when you mention adjusting things. I haven’t disconnected anything. When Sky Q was installed (Wed 25/8) they used the single cable and the second cable was just left spare next to my Sky Q box. At this point I had pretty much zero knowledge of these systems so assumed what was needed had been done. Less than 48hrs later (early hours of the Friday I assume) the satellite signal went. When the engineer came out 2 weeks later he used the second cable for something but again I couldn’t say specifically what or how as I couldn’t see everything. He didn’t go anywhere near the equipment cabinet from what I saw - I could see him go to his van from my window. I would have thought the engineer would write a report detailing what they did and what method they tried but that doesn’t seem to be the case. As for anyone else looking at the equipment….not on behalf of my case they haven’t. I managed to get up there and grabbed a look for myself on another day (without touching anything) which is where the pictures came from. In the first engineer visit I presumed he would do what needed to be done… be it visiting the cabinet or whatever. At the time my satellite signal was off and he managed to get that back on by effectively turning the sky Q box off and on again (pulled the power cable and reinserted) - I was doing this previously but hadn’t tried it in the previous 24hrs or so as I was busy with work etc. he then tried whatever fix he tried (I believe it was a splitter and power inserter combo of sorts but could be wrong). That didn’t work so he took those back out and basically left it at that. The second visit…..wasn’t a visit as such. He rang me and argued down the phone with me and basically said he’d already looked at it and it couldn’t be sorted any other way. Sky were meant to send a different engineer but the booking had been given back to him for some reason. Since then I’ve had numerous calls with Sky technical and so on which haven’t really got me anywhere. Besides having another visit booked (9th of October) where they could potentially send the same engineer yet again so I’ve been told. The latest person I spoke with is escalating it to the team leader (?) and is due to call me back on Tuesday. What I don’t want to happen though is they just send another engineer who does the same thing and doesn’t sort the issue. I find it hard to believe that it can’t be rectified somehow and they should be the ones that know exactly how. In terms of me calling up to cancel and seeing what they offer - besides a reduction in the price (which would be nice lol) I fail to see where that gets me. I either end up with no Sky or I end up in the same boat with an intermittent service but at a maybe a lower cost. If I can get to the bottom of it and get Sky to realise what needs to be done then I’ll go down that route and have a working system. If they can’t work it out then I’ll go down the route of cancelling.</blockquote>

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