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Message: <blockquote data-quote="Amcevoy" data-source="post: 1119559" data-attributes="member: 417066">Sorry A33 just saw your reply. I’m hoping it’s now resolved….(time will tell I guess) no thanks to sky who really are useless. It’s all great when it’s working but the moment something goes wrong…..sky customer service is shocking. I ended up contacting the third party contractor that sky sent to install it and they got someone out (quicker than Sky could too! And with a pretty specific arrival time as opposed to 8-5!). Sky weren’t willing to ask them for whatever reason. They just said you have to wait for the engineer. We can’t guarantee anything or do anything besides tell you to wait. This came from a manager/supervisor in the technical department too. Fring….thanks wish I’d known that sooner although surely they should have passed it on to them anyway considering none of them had a clue! Hopefully it’s sorted now!Thanks for the help all!</blockquote>