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Message: <blockquote data-quote="Amcevoy" data-source="post: 1119565" data-attributes="member: 417066">The problem is or was as posted originally. Sky Q would cut out at certain times and I would get the not satellite signal message and this could last days. The plug in adaptors were not powered where they were fitted due to no local power and when it was installed in my flat there was no power inserter installed (at the time I didn’t realise it may be necessary. I just assumed they had powered the plug in adaptor elsewhere. It seems another resident with Sky Q fed from the same adaptor had a power inserter and for whatever reason was turning it off at certain times causing me to lose signal at the same times. The engineer from the third party installers tried changing the plug in adaptor but that didn’t change anything. He fitted a psu and small Unitron DiSEqC power inserter inside my flat. He said he didn’t know if that would solve but he hoped it would. I also had a sky engineer booked in so kept that appointment incase the first solution didn’t work. When the sky engineer arrived about 3 days later it was still working. He had a quick look and said he was going to do the same as what had already been done - he had the bits with him. He did say the coax cable pair I had may be insufficient so he replaced that for a thicker single cable from the tv module plate to the Sky Q box and the extra cable for the power inserter was replaced too. Not sure if that was necessary but I figured it wouldn’t hurt so let him do it. The signal hasn’t cut out since (that I’m aware of - busy with work and I’m on nights so tend to be a zombie during the day lol) so hopefully it’s now resolved. Only time will tell I guess. Effectively what I posted previously about the different ways to power the plug in adaptor was correct and that seemed to be where the problem was. I don’t think they have really powered it in the best way still but I’ve spent enough time trying to get it sorted without spending more time on it. Not sure if any Earth connections were put back as I didn’t go to the equipment with the engineer - due to the location (slightly tricky to get to and if you don’t look official someone would probably question a random person being there).If anyone else has the same problem and the system was installed by a third party contractor on behalf of Sky - I’d recommend going through them first as opposed to sky as the technical department have very little knowledge of communal systems and they seem to have little interest in rectifying their own errors.</blockquote>

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