Reply to thread

Message

<blockquote data-quote="PaulR" data-source="post: 962048" data-attributes="member: 176256">Bloody PlusNet.I arranged for my brother to move to PlusNet two months ago.&nbsp; There was an offer available through moneysavingexpert which included a £75 cashback if you changed by following the special link at MSE.I tried to use the link and could get through most of the process but at the end I couldn't complete the change.&nbsp; I rang the helpline and they said that they could do it all over the phone.&nbsp; I asked whether they were sure as it said internet only and they said yes.Flash forward a month and no cheque has arrived.&nbsp; I spend an hour or so on the phone asking where the rebate is.&nbsp; They promise to look into it.&nbsp; The next thing I know they've closed the query as they say he's not entitled to the rebate.&nbsp; Another hour or so on the phone telling them what has previously been said and they promise to look into it and they'd get back to me in a few days.&nbsp; More time passes and nothing is heard so another phone call, another promise to get back to me.&nbsp; Which they don't so another call and they tell me that they're having trouble finding the record of my phone call.&nbsp; Eventually they do find it; they agree that he's entitled to the rebate and that a cheque will be sent out and will be with him within two weeks.So here we are three weeks later.&nbsp; My brother confirms that he hasn't received a cheque so I get back to PlusNet.&nbsp; This time using online chat as I can't phone UK 0800 numbers from France. Just over an hour and half this time.&nbsp; They tell me that the cheque will be with him tomorrow.&nbsp; Very suspicious.&nbsp; They apologise (again) but say that they have had some problems with sending out cheques.&nbsp; By this time I'm more than just a bit peeved with them and ask for some compensation for my wasted time.&nbsp; The starts a very long conversation which eventually, after being transferred to the Webchat Support Manager, resulted in him being given an extra two months free internet.Their strapline is &quot;We'll do you proud&quot;.&nbsp; It took a hell of a lot of pushing to get hem to come close.&nbsp; I had once considered moving to PlusNet myself.&nbsp; Not any more.&nbsp; They're too close to their parent BT for my taste.I'll give them an extra couple of days for the cheque to arrive.&nbsp; Then we'll see if more time is needed to be wasted.</blockquote>

[QUOTE="PaulR, post: 962048, member: 176256"] Bloody PlusNet. I arranged for my brother to move to PlusNet two months ago. There was an offer available through moneysavingexpert which included a £75 cashback if you changed by following the special link at MSE. I tried to use the link and could get through most of the process but at the end I couldn't complete the change. I rang the helpline and they said that they could do it all over the phone. I asked whether they were sure as it said internet only and they said yes. Flash forward a month and no cheque has arrived. I spend an hour or so on the phone asking where the rebate is. They promise to look into it. The next thing I know they've closed the query as they say he's not entitled to the rebate. Another hour or so on the phone telling them what has previously been said and they promise to look into it and they'd get back to me in a few days. More time passes and nothing is heard so another phone call, another promise to get back to me. Which they don't so another call and they tell me that they're having trouble finding the record of my phone call. Eventually they do find it; they agree that he's entitled to the rebate and that a cheque will be sent out and will be with him within two weeks. So here we are three weeks later. My brother confirms that he hasn't received a cheque so I get back to PlusNet. This time using online chat as I can't phone UK 0800 numbers from France. Just over an hour and half this time. They tell me that the cheque will be with him tomorrow. Very suspicious. They apologise (again) but say that they have had some problems with sending out cheques. By this time I'm more than just a bit peeved with them and ask for some compensation for my wasted time. The starts a very long conversation which eventually, after being transferred to the Webchat Support Manager, resulted in him being given an extra two months free internet. Their strapline is "We'll do you proud". It took a hell of a lot of pushing to get hem to come close. I had once considered moving to PlusNet myself. Not any more. They're too close to their parent BT for my taste. I'll give them an extra couple of days for the cheque to arrive. Then we'll see if more time is needed to be wasted. [/QUOTE]

Verification