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<blockquote data-quote="Lazarus" data-source="post: 962063" data-attributes="member: 323322">[USER=176256]@PaulR[/USER]Yes, PlusNet Customer Disservice is notorious and I fell foul of it on several occasions.I shan't describe them all, as I'm already approaching my 60th Birthday but, when they introduced Line Rental Saver it took me three months of near coronaries and a massive amount of disgruntlement to resolve what, for them, should have been a two keystroke job to do a simple Product Change. Money taken even though they knew it shouldn't have been. Delays and argument over getting it back, and derisory compensation.But they were cheap (At the time).Best experience was Porting my phone number to my VOIP supplier and then stopping my ADSL and closing my Account. Avoided the dreaded &quot;Retentions&quot; sermon as the number Porting was automatic and I already had my replacement Broadband by Wireless up and running.</blockquote>

[QUOTE="Lazarus, post: 962063, member: 323322"] [USER=176256]@PaulR[/USER] Yes, PlusNet Customer Disservice is notorious and I fell foul of it on several occasions. I shan't describe them all, as I'm already approaching my 60th Birthday but, when they introduced Line Rental Saver it took me three months of near coronaries and a massive amount of disgruntlement to resolve what, for them, should have been a two keystroke job to do a simple Product Change. Money taken even though they knew it shouldn't have been. Delays and argument over getting it back, and derisory compensation. But they were cheap (At the time). Best experience was Porting my phone number to my VOIP supplier and then stopping my ADSL and closing my Account. Avoided the dreaded "Retentions" sermon as the number Porting was automatic and I already had my replacement Broadband by Wireless up and running. [/QUOTE]

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