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Message: <blockquote data-quote="TJExcalibur" data-source="post: 1042722" data-attributes="member: 189039"><p>Not all are the same. As I mentioned previously, got a kettle from italy she wanted to match the kitchen. expensive but nice. One of the led's in the base one side was a bit dim, made no difference to me but I mentioned it to them in just in case. Personal letter 3 days later. Exchange with all postage paid. full refund inc postage or partial refund. I kept the kettle with no refunds. Customer service is worth a great deal.</p></blockquote><p></p>