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<blockquote data-quote="tomthebomb1968" data-source="post: 686302" data-attributes="member: 280905">And here is the reply to me aking for a full refund. What he doe not mention is that their rep Jay did say after confiming stock was available that it may take 7 days for delivery and not the 3 days that their other products.&nbsp; take. I was happy enough to buy under those terms. But 7/8 weeks is different to 7 days. Dear Mr Tully, many thanks for the update from&nbsp; my colleague's call-back and my other colleague's email to you.The conversation you had was with Jay, at the very start, one of our&nbsp; tech/sales support team, was correct - in him telling you there was&nbsp; stock at time of your enquiry, but this was our first delivery of the&nbsp; new year, (which was also very small), and there were other people&nbsp; selling at the time, plus our internet site obviously taking orders too.We get around 20-30 enquiries a day on VU and Dreambox.At time of your order being received, 1756hours, combined, we were&nbsp; on -2 items in terms of stock. You placed your order, online with us, of&nbsp; your own free will, with terms fully available to you in advance, and&nbsp; with your agreeing to those terms which were ticked for understanding,&nbsp; acknowledgement and acceptance.We are indeed only as good as our supply&nbsp; chain. Unfortunately, we're not able to control what or how the supply&nbsp; chain works, but we are doing all we can to relay what information we&nbsp; get to those in the queue, waiting for this product and are chasing and&nbsp; re-chasing for you, the end-user.As stated in our terms, we will happily&nbsp; provide a full credit note, or, we'll refund all bar 2.5% of the&nbsp; original purchase - these being the costs associated towards those that&nbsp; the credit card transactions both inwards and outgoing, of your using a&nbsp; credit/debit card, has cost us.If you can get a VU+ duo box instantly from&nbsp; another supplier, then this is your own personal decision.We're happy to stand by our terms, which&nbsp; you've agreed to, and in this very frustrating situation, offer the&nbsp; refund to your credit card, less the 2.5% service charges as stated if&nbsp; needed.Thank you,Steve Howe.SKYSAT-EUROPE.</blockquote>

[QUOTE="tomthebomb1968, post: 686302, member: 280905"] And here is the reply to me aking for a full refund. What he doe not mention is that their rep Jay did say after confiming stock was available that it may take 7 days for delivery and not the 3 days that their other products. take. I was happy enough to buy under those terms. But 7/8 weeks is different to 7 days. Dear Mr Tully, many thanks for the update from my colleague's call-back and my other colleague's email to you. The conversation you had was with Jay, at the very start, one of our tech/sales support team, was correct - in him telling you there was stock at time of your enquiry, but this was our first delivery of the new year, (which was also very small), and there were other people selling at the time, plus our internet site obviously taking orders too. We get around 20-30 enquiries a day on VU and Dreambox. At time of your order being received, 1756hours, combined, we were on -2 items in terms of stock. You placed your order, online with us, of your own free will, with terms fully available to you in advance, and with your agreeing to those terms which were ticked for understanding, acknowledgement and acceptance. We are indeed only as good as our supply chain. Unfortunately, we're not able to control what or how the supply chain works, but we are doing all we can to relay what information we get to those in the queue, waiting for this product and are chasing and re-chasing for you, the end-user. As stated in our terms, we will happily provide a full credit note, or, we'll refund all bar 2.5% of the original purchase - these being the costs associated towards those that the credit card transactions both inwards and outgoing, of your using a credit/debit card, has cost us. If you can get a VU+ duo box instantly from another supplier, then this is your own personal decision. We're happy to stand by our terms, which you've agreed to, and in this very frustrating situation, offer the refund to your credit card, less the 2.5% service charges as stated if needed. Thank you, Steve Howe. SKYSAT-EUROPE. [/QUOTE]

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