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<blockquote data-quote="WHATAGOAL1" data-source="post: 994915" data-attributes="member: 290419"><p>For sure I was under the impression my bill was £50 for 3 months, anyway broadband was faulty last week took them 3 days to even admit it on their website.</p><p>I was getting only 1 mb instead of over 200.</p><p>The support is rubbish, first day the lady said I was under traffic management and all would be good again after 2 hours.</p><p>I didn't believe her because I was doing nothing different on the internet than I have for the past years, and when I checked their website they only traffic manage to around 40%, so still should have got around 100mb, are the staff badly trained or just instructed to fob people off?.</p><p>day2 the lady said the lines were too crowded and would be fixed by 7 pm, didn't ring true, and so it transpired.</p><p>Day 3 finally got through to someone with knowledge, and agreed to let him remote the computer, after 10 minutes he admitted he hadn't any idea as to the problem, and booked an engineer for 10 days time.</p><p>After about an hour they rang back and cancelled the engineer, citing the fact they had identified a fault on the exchange.</p><p>For the first time their website showed a fault on their status line with an estmate of fix for 10pm.</p><p>Any way sunday morning it was fixed 3 days after the fault occured, and approx 12 hrs after virgin admitted fault on their website.</p><p>So it looks after virgin do not admit a fault until they know the cause, which leaves customers pulling their hair out and needlessy messing with their connections, it is a wrong policy for virgin to use, imo.</p><p>Any way the upshot is I found out my bill was monthly, and not as I thought.</p></blockquote><p></p>
[QUOTE="WHATAGOAL1, post: 994915, member: 290419"] For sure I was under the impression my bill was £50 for 3 months, anyway broadband was faulty last week took them 3 days to even admit it on their website. I was getting only 1 mb instead of over 200. The support is rubbish, first day the lady said I was under traffic management and all would be good again after 2 hours. I didn't believe her because I was doing nothing different on the internet than I have for the past years, and when I checked their website they only traffic manage to around 40%, so still should have got around 100mb, are the staff badly trained or just instructed to fob people off?. day2 the lady said the lines were too crowded and would be fixed by 7 pm, didn't ring true, and so it transpired. Day 3 finally got through to someone with knowledge, and agreed to let him remote the computer, after 10 minutes he admitted he hadn't any idea as to the problem, and booked an engineer for 10 days time. After about an hour they rang back and cancelled the engineer, citing the fact they had identified a fault on the exchange. For the first time their website showed a fault on their status line with an estmate of fix for 10pm. Any way sunday morning it was fixed 3 days after the fault occured, and approx 12 hrs after virgin admitted fault on their website. So it looks after virgin do not admit a fault until they know the cause, which leaves customers pulling their hair out and needlessy messing with their connections, it is a wrong policy for virgin to use, imo. Any way the upshot is I found out my bill was monthly, and not as I thought. [/QUOTE]
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