Freesat Channel list disappearing

[cdn-home]

I have a Panasonic LCD TV with a built in Satellite receiver. After heavy rain, the Freesat channel list disappears and I have to re-tune. The TV also has a separate Satellite tuning menu which can pick up anything broadcast from Astra 2/Eurobird. That also works fine.

I've asked the dealer if he knows why, but all he says is it must be the satellite dish. As I can still see the channels on the non freesat menu, I cannot see how that can be. It must use same LNB.

The dish has a twin LNB, one attached to TV, the other to a separate Satellite receiver, and that works fine. I've swapped the cables over but the Freesat menu problem is the same.

Has anyone else experienced this please? I have emailed Panasonic support, but no response.

Thanks

 

[Robbo]

There is one clue here that, "After heavy rain".


What hapens if you simply disconnect the input from the dish, does it do the same thing?

IF it does, and the channels don't re-appear without re-tuning, sounds like something is wrong with the box to me.

 

[cdn-home]

Thanks. I'll try that next time it occurs.

I have decided I can live with it, as I can see TV using the other Tuning menu. The Satellite dishi manual says rain can have an effect, although I don't see why just one menu disappears, but that's life.

Panasonic say there is no known issue. There should be an upgrade to software due sometime to allow TV to work with iPlayer, so i'll see what happens afterwards. Knowing my luck everything will disappear.

 

[PaulR]

I suspect something is wrong with the satellite dish installation, LNB or cable giving a weak signal with no margin for rain.

The Freesat EPG is carried on a signal and is constantly updated whereas the non-Freesat list is probably stored after a scan and won't alter until a new scan is done.

 

[cdn-home]

Like the "hear after" quote. Big problem comes when you get to the "whom am I" stage.

Thanks for comment. Makes sense.

 

[davemurgtroyd]

The freesat EPG is transmitted from Eurobird 1 at 28.5 East whereas most of the FTA freesat channels are transmitted from the Astra 2 satellites at 28.2 East. Both satellites are receivable on one dish providing that dish is aligned correctly midway between the two satellite groups. It sounds as though your dish needs a slight realignment as it almost certainly more aligned on 28.2 and in rain is losing the signal from 28.5. In rain dish alignment needs to be far more exact due to the lower signal levels.

 

[PaulR]

I'm sure I've read somewhere that in the UK Sly installers align to Eurobird rather than Astra. Am I right?

 

[holmroad]

I have a Panasonic LCD TV with a built in Satellite receiver. After heavy rain, the Freesat channel list disappears and I have to re-tune. The TV also has a separate Satellite tuning menu which can pick up anything broadcast from Astra 2/Eurobird. That also works fine.

I've asked the dealer if he knows why, but all he says is it must be the satellite dish. As I can still see the channels on the non freesat menu, I cannot see how that can be. It must use same LNB.

The dish has a twin LNB, one attached to TV, the other to a separate Satellite receiver, and that works fine. I've swapped the cables over but the Freesat menu problem is the same.

Has anyone else experienced this please? I have emailed Panasonic support, but no response.

Thanks

I too have a Panasonic TV with built-in Freeview and Freesat - mine is a plasma and I suspect so too is yours mate as I dont think Panasonic do LCD's - but touch wood I've had no problems so far with the Freesat EPG!