jimbo said:
Hurrah.....War and Peace II comes to a happy conclusion.
not quite!!!!!!!! :-bash
oh deary deary deary deary deary me!
toys r us have just demonstrated the most incompetent, inefficient, careless, disinterested display you ever saw and it goes like this..
monday - pc ordered from store down south, phone call promised for tuesday to confirm delivery by wednesday
tuesday - no phone call
wednesday - no phone call so i rang them. 40 minutes on hold followed by`oh very sorry we didn`t ring blah blah blah` - phone call promised for thursday to confirm now revised delivery date of friday
thursday - no phone call
friday - no phone call so i rang them. 30 minutes on hold followed by `sorry the managers not available`. after i had expoded down the phone line and threatened to analy insert said computer in to the managers rectum i was told they would ring me back
2 hours later - no phone call so i rang head office who said they would ring the store
1 hour later the manager calls to say he has good news and bad news
the bad news is the pc is still in coventry - its not moved all week
the good news....they will collect it on monday and i can have it tuesday!!!! and by way of compensation they will give me £30 of vouchers.
i went to the store and got a refund because i thought it was appalling customer service and guess what! no vouchers!
so off i went to my local computer shop, spec in hand.
paid on friday at 3pm, collected shiny new pc at 12 on saturday .
am now very happy
THE END