New sky card

denis1501

Specialist Contributor
Joined
Apr 13, 2003
Messages
483
Reaction score
57
Points
28
Age
57
Location
Lazio, Italy
My Satellite Setup
1.25m offset dish for Astra 2 28deg. using Inverto Black Ultra 0.3 quad lnb, Amstrad Sky+ HD, 80cm dish for Hotbird, Sky Italia, Tivùsat, Lenovo Ideapad Z570, 10 mbits broadband.
My Location
Sunny Italy
richard50 said:
I feel the only thing i have not done to fix sky box is tie a rocket to me a**** go up to the satalite and join two tin cans and a bit of string as that may work better than the tekkie support from sky

That made me laugh! Good one!
But please do as RAI asked and post the details here.
Could you please go to Services, 4 (System Setup) and 5 (System Details) and report what EPG Version the Box is running?
At least then we'll know for sure!
regards
D.
 
G

guest

Guest
richard50 said:
Hi rai

Thank you for your reply

1) I will get back to your later with EPG version (when i get home)

2) and yes i do switch off the box every night pull out the plugs when not in use

3) Maybe going a little bit mad here but how come the same box worked with the old card (the card that was nicked) and i pulled the plugs out then as well so nothing seems to have changed.

4) and how come sky did not tell me the same as your self as i did ask that question of sky ie: would it be the Pace that is by its sell by date and they said no it works fine.

thanks for your time

Sorry - missed this earlier.

1. Thanks

2. More circumstantial evidence about Firmware etc: Automatic updates are predominantly (but not exclusively) sent overnight, as are Card Stay Alive signals. I appreciate it isn't very "green", but you're making a rod for your own back here!

3. Not sure.

4. Now I have already answered that bit .................
 

wod

Regular Member
Joined
Aug 7, 2005
Messages
4,213
Reaction score
238
Points
63
My Satellite Setup
1m channel master, jaeger smr1224, Inverto black ultra twin, technomate tm-1500ci, broken receiver vantage x221ci, New additions Skybox F5s and technomate tm-5402 HD arriving soon.
My Location
yorkshire
with a new card what you can do is connect the telephone line and then go into the install menu and do a new installation, this will pair a new card to a receiver and send the box details serial number and card number to sky.

this worked fine for me when i bought a sky hd receiver from ebay and a multiroom card i received from sky without any issue.

setanta needs the card to be registered on skys system or the channels wont be added to the card.

what you could do is perform a forced software download on the receiver by holding the backup button on the front of receiver while plugging into the mains, you should get a message on the screen to say software download maybe this might fix it ?
 

richard50

Member
Joined
Jan 27, 2009
Messages
10
Reaction score
0
Points
0
Age
72
My Satellite Setup
Sky set up and trying to get satanta
My Location
scotland
1) manufact = pace

2) model =1.2.39

3)version = 9f0702

4) serial = do you need this number?

5) viewing card = do you need this number

6) operating = 1.2S4f1

7) EPG = 3.6.4.18
 

richard50

Member
Joined
Jan 27, 2009
Messages
10
Reaction score
0
Points
0
Age
72
My Satellite Setup
Sky set up and trying to get satanta
My Location
scotland
Update for all i have a new card tonight when i got home and have phoned sky to get activated and hey presto all channels are working channel 4 and 5 and all the fives are working which i could not get on the other cards..can not get setanta but will phone them tomorrow night if i get home early from my business.
 
G

guest

Guest
richard50 said:
7) EPG = 3.6.4.18

richard50 said:
Update for all i have a new card tonight when i got home and have phoned sky to get activated and hey presto all channels are working channel 4 and 5 and all the fives are working which i could not get on the other cards..can not get setanta but will phone them tomorrow night if i get home early from my business.

That all seems fine - the Firmware is sufficiently up to date.

I really do not understand how come so many Cards were apparently faulty, but the main thing is you are now up and running.

One wild stab in the dark: The box has only recently updated, perhaps, owing to your habit of leaving it powered down at crucial times.

Then there is the issue of keeping the Card alive - bear this in mind: If your working Card suddenly seems to have given up the ghost in a few weeks time, it will be because it has missed the periodic signals required to keep it alive. In which event, the Card can take up to 72 hours to "wake up" again, in a powered up (Standby will be fine) Box.

One last thing: Although your Firmware is ok, it isn't the very latest. Ver 3.7.6 is the latest and introduces Auto Standby. Most people disable it as it really does not save much power (owing to the terrible design of legacy SkyBoxes) and is just a nuisance.

Thanks for an interesting Thread! :)
 

richard50

Member
Joined
Jan 27, 2009
Messages
10
Reaction score
0
Points
0
Age
72
My Satellite Setup
Sky set up and trying to get satanta
My Location
scotland
Hi Rai

Thanks for you imput and of course your time.

I do not understand this myself for many reasons and possibly the main reason why Sky just seemed to let it go.

I think i am the perfect customer (not big headed just paying approx £50 per month for 7 years should have done the trick i would have thought) no phone calls and pay my bills on time all the time...so why when the problems started not help me try and get to the bottom of what was wrong with the cards.

And hey presto my sister in law card worked fine and now the new card works fine .

Why can three cards not work in row is baffling to me (and a pain in the butt)

Anyway possibly done me a favor saved me some money.

I did not watch movies channels just football and the news (how bad is that)

2) With regards EPG = 3.6.4.18 I asked the sky guy last night if that was the latest firmware update and he said ...YES it is.

Only because you brought this to my attention ...there you go.

Anyway thank you again for your time.

Richard

PS phoned setanta tonight and hey presto it works with the new card.
 
Top