Help Required TM-5402 M4 Subtitles everywhere, can't get rid

[dohouch]

I can find no way of stopping, shutting off these. Am using original remote. I did switch on, alas, using SUBT button on remote and now can't stop them.
Tried the Teletext option then EXIT button. No

Did Factory reset, saving first default channel list, also not successful.
Thanks

 

[dohouch]

To add to op in 'Prefernces" Video Resolution" only offers 576i, picture on TV is fine, but something wrong in GUI

 

[Mickha]

What software version, are you currently running?
I have seen some updates, on the Technomate website:

https://www.technomate.com/support/tm-5402-m4.html

I also found this post, online, from 201, regarding subtitle problems:
"I have solved the problem. I changed the video format to auto in the a/v output setting section of the System setting in the menu."

 

[dohouch]

@Mickha thanks yeah should have put sw V 1.48 18May2023.
Saw same about changing a/V to Auto, but I don't have a single a/V output setting which I can change. I have video which is fixed @ 576i, no option to change and audio is either PCM or RAW

 

[Fisty McB]

IIRC setting the Scart output to RGB forces the HDMI outputs to stick to 576i. Change the option to CVBS & the option for 1080i/p should appear again.

 

[Channel Hopper]

What software version, are you currently running?
I have seen some updates, on the Technomate website:

https://www.technomate.com/support/tm-5402-m4.html

I also found this post, online, from 201, regarding subtitle problems:
"I have solved the problem. I changed the video format to auto in the a/v output setting section of the System setting in the menu."

Not really a fix, more a masking of a physical flaw in the chipset.

 

[Mickha]

Does Technomate still support their receivers?

I'd think about getting a different receiver, maybe an E2 based receiver.

 

[dohouch]

@Does Technomate still support their receivers?


Unfortunately the only contact details on website are postal address and English telephone number. I'm in Ireland

 

[Satspot]

Did you check your remote for full functionality. How old is the receiver. Have you checked back with the supplier you purchased it from.

 

[Satspot]

Ensure you press Subt button on your remote, select Subtitle on the Please Choose and ensure you select Subtitle Off. All options will show as unchecked

 

[dohouch]

Ensure you press Subt button on your remote, select Subtitle on the Please Choose and ensure you select Subtitle Off. All options will show as unchecked

@Satspot Thanks
See first 2 photos in thread, I don't get that dialogue you photo shows

Contacting supplier, was online, will see if I can find details it's about 3 years ago

 

[dohouch]

Yippee ¹⁰⁰⁰⁰⁰⁰
So fix for me was, when Dialogue Box "Please Choose" as in 1st photo of thread, with Subtitle highlighted I need to use down arrow of centre pad to get dialogue box as shown in last post of. @Satspot
My remote, original, is slow to react or it jumps ahead, as sometimes marking a favourite and exiting, I look and find I've added 5 favourites. I can live with this it means just slowing down a bit.

Thanks All
@Mickha @Fisty McB @Channel Hopper @Satspot

 

[Satspot]

Yippee ¹⁰⁰⁰⁰⁰⁰
So fix for me was, when Dialogue Box "Please Choose" as in 1st photo of thread, with Subtitle highlighted I need to use down arrow of centre pad to get dialogue box as shown in last post of. @Satspot
My remote, original, is slow to react or it jumps ahead, as sometimes marking a favourite and exiting, I look and find I've added 5 favourites. I can live with this it means just slowing down a bit.

Thanks All
@Mickha @Fisty McB @Channel Hopper @Satspot

I always recommend trying the simpler options before pressing the nuclear button like factory resets etc. As you can see now going to the expense of buying a new receiver was neither required nor advised. You also got a little user manual packaged with your M4 which explains all those basic functions.

If your remote is lagging during key presses either change out the batteries or clean the key press membrane and the body of the remote. Greasy fingers can cause a build up of crud over time which can affect the normal operation of the remote.

It was popular at one stage here and on other unmentionable forums to knock the M4 receiver. Not for technical reasons but for what the M4 could do at one stage which the manufacturer was obliged to disable.

My own M4 is working away trouble free for the last three years. As you’ve seen most issues with the M4 are easily resolved once you know where to look.

 

[dohouch]

I had a delicious zGemma, I think H9, (not sure?} and it was killed stone dead by a close strike of lightning, other boxes survived. The M4 does the job, but zGemma was more user friendly in interface IMHO

 

[7mdish]

I had a delicious zGemma, I think H9, (not sure?} and it was killed stone dead by a close strike of lightning, other boxes survived. The M4 does the job, but zGemma was more user friendly in interface IMHO

Are you sure? Zgemma is a linux-based receiver, and you must have the proper linux skill to setup and use it. Not for all, surely not for me.

 

[dohouch]

@7mdish
Well it didn't require any Linux coding skills, I don't have any. All setup done through a normal Menu system, 0

 

[Lazarus]

Are you sure? Zgemma is a linux-based receiver, and you must have the proper linux skill to setup and use it. Not for all, surely not for me.

No special skills required for normal operation.

 

[7mdish]

No special skills required for normal operation.

When it works! When it does not.... connect your computer to the receiver, and go! If you are able.

 

[Channel Hopper]

When it works! When it does not.... connect your computer to the receiver, and go! If you are able.

Good luck with that after a lightning strike.

 

[Satspot]

I had a delicious zGemma, I think H9, (not sure?} and it was killed stone dead by a close strike of lightning, other boxes survived. The M4 does the job, but zGemma was more user friendly in interface IMHO

It was probably loaded with one of those
pre made images when you bought it. Those UIs are usually created with the basic user in mind. From factory it’s a completely different story. Anyway the subtitles are gone and normal service has now resumed for you