If your card has no ATR then you can not programme it, but you could try downloading the loader 1,1 software again in case this is the problem.
You could also try uninstalling and re-installing your programmer software,
The Infinity USB Phoenix programmer requires a serial, and USB, cable to programme in Phoenix mode, are these connected correctly?
Does your computer/laptop have a dedicated Com port, or are you using a USB to Serial adapter?
Have you checked your Com ports, in your computer settings?
If you have another card, that is programmed in Phoenix mode, like a Titanium or MII, try programming that to test your equipment.