sky on demand

[Pride Of Cucamonga]

The search still works - so making some connection - but can't browse.

 

[BLUEPLATINUM]

It's working this morning having rebooted everything .

 

[timo_w2s]

Just rebooted everything and no luck for me. At least everything still works on the iPad.

 

[BLUEPLATINUM]

It is odd. It connected briefly let me find a programme via the "Catch Up Tv" square. Now it is showing "Connection to On Demand" FAIL under network, the download is still progressing, the online search WORKS. All very odd.

 

[timo_w2s]

Search works for me too but it won't let me download from the search results (it says there is a problem with my broadband connection).

 

[BLUEPLATINUM]

The Overplay support page us requesting people send in evidence - specific photos of the Sky screen etc. I am going to do mine when I get home from work later. Can anyone else who is affected do the same please.

 

[BLUEPLATINUM]

I have just received the following from Overplay. I have decided to do a full s/w download on both boxes.

Thanks for sending in that requested information.

Our ops team have got this issue that was affecting customers Sky boxes fixed as much as they can. Our system is set up in exactly the same way as it was before for Sky.
We have many customers now who have the sky box working as it did previously, and also have many customers who never experienced the issues that were reported.

Our ops team have said that the issue is a cache being made in the Sky Box, and to fully reboot the box by unplugging at the wall for 2 minutes will clear the cache out and also do the same with your router, then update your IP address using a computer only on our website, then service should work.

If the sky box continues to fail after this, then the issue is with the sky box and not with our service, and this is not something that we are able to fix from our end, as its a device issue.

Regards

 

[timo_w2s]

Been rebooting every other day and it's not helped. This time I switched off the Sky box and router for 10 minutes and still no go. My parent's box has the same issue at another location. I doubt they are both broken.

Anyone tried PureVPN's smart DNS service?

 

[BLUEPLATINUM]

It hasn't made any difference here either. I think it is time to consider alternatives. We need some input here from users of other DNS services.

 

[timo_w2s]

Well I've emailed OverPlay and asked for a refund of the 11 unused months, doubt I'll get anywhere though.

My parents still have 3 months left on their account but I've just set that one to expire.

 

[BLUEPLATINUM]

I am not sure why they think it is fixed.

 

[Pride Of Cucamonga]

Seems to have coincided with a change to the service and interface - now you can select a different country for every "channel".

https://www.overplay.net/myaccount.php?t=smartdns#

 

[BLUEPLATINUM]

My service has just come back. But I tried several things at once so I am not sure exactly what fixed it.
1/ I set to "SmartDNS Off" all the non UK services in Overplay
2/ I changed the DNS address from 178.79.166.52 to 176.67.84.19
3/ In the Overplay control panel I used the switch labelled "Global Settings" to turn the whole service OFF then back ON.
4/ I had also left the Sky box unplugged from the mains for over an hour.

Hope this helps someone.

 

[BLUEPLATINUM]

My service has just come back. But I tried several things at once so I am not sure exactly what fixed it.
1/ I set to "SmartDNS Off" all the non UK services in Overplay
2/ I changed the DNS address from 178.79.166.52 to 176.67.84.19
3/ In the Overplay control panel I used the switch labelled "Global Settings" to turn the whole service OFF then back ON.
4/ I had also left the Sky box unplugged from the mains for over an hour.

Hope this helps someone.

Now off again this morning. Grrrrr!

 

[BLUEPLATINUM]

Just tested smartdnsproxy.com Connects to Demand and let's me browse catch up, but downloads fail. Reset Overplay DNS address and now that is working. #CONFUSED #FLAKEY

 

[BLUEPLATINUM]

Try this. On Sky box go to Network settings then Manual. Press RED. System will go back to main Network screen with DHCP On. Press Manual again. Overplay settings will still be there. Press GREEN. System works?

 

[timo_w2s]

I'm in the UK now but will give it another go when I'm back. Please do report how you get on though as it's useful to know what the situation is.

Got to give credit to Overplay, I asked for a refund of the unused months (11 months) last night and today they have credited me with a full 12 month refund as it was easier to do than a partial refund.

I still have a second account with them (3 months left on it) so will have a play with the Sky box again when I'm back in Finland.

 

[BLUEPLATINUM]

Yes. I think they are an ethical company. The procedure I described above has worked on my two boxes. But it doesn't last indefinitely and I keep having to repeat the procedure.

 

[Pride Of Cucamonga]

Yes. I think they are an ethical company. The procedure I described above has worked on my two boxes. But it doesn't last indefinitely and I keep having to repeat the procedure.

Thanks for the info. How long does it work for, typically?

 

[BLUEPLATINUM]

Not sure to be honest.