ISTR, I once referred to that BT "service" as "OpenRetch"Ive spoken to a very friendly Plusnet customer service bodkin & he agrees we aint getting what we were promised, so its been escalated to OpenReach.... So now I wait for OR to work their magic on the ratty old cables round here
Hasving spent 15 years limping along on a 2 meg connection in Galashiels & 2 years in Kelso this is a revelation!
You need to move from the backwoods into the broadband etopia.