Besides the BBC package,whose signal we can check with standard receivers,because they use the usual parameters,the other active frequencies on this satellite are for data transmission.So you will need a device capable of detecting both the signal and the parameters used on these frequencies.And I ask then with what device do you check for anomalies in your reception system?
In case there are no signal problems at the BBC,then try a device that knows how to read the parameters(16/32APSK,mode ACM,etc) used for data transmission,such as most transponders used on this satellite.
That's what I'd do if I were you.It is true that I have a dvb card and applications that help me determine what problems I have at the reception,whether it's from your reception system(signal attenuation), or from interferences.